AFTER-SALES ASSURANCE
Reliable Warranty Support for Every Inkit Solution
At Inkit, we are committed to providing reliable smart UV printers, printing solutions, and after-sales support for our customers. This warranty policy explains the warranty coverage, warranty period, and conditions for Inkit printers and printer parts.
Warranty Coverage
Inkit provides professional warranty and technical support to help customers maintain reliable printing performance, reduce downtime, and protect their equipment.
Mainboard Warranty
The mainboard is covered by a 12-month warranty from the date of shipment.
If the mainboard has a quality issue during the warranty period, Inkit will provide technical support after confirmation by our technical team. To receive a replacement, the customer must return the defective mainboard to Inkit for inspection. After the returned mainboard is received and verified, Inkit will send a replacement mainboard. The customer may be responsible for the shipping costs associated with returning the mainboard and sending the replacement.
Printhead and Ink-Contact Parts
Printheads and ink-contact parts, including the ink pad and continuous ink supply system, are consumable and sensitive components. Inkit provides free replacement within the first month after receiving the printer if the issue is confirmed to be a non-user-induced quality problem.
Accessories and Consumables Warranty
The printer comes with a one-year warranty, starting from the date of received.
If an accessory has a quality issue during the warranty period, Inkit can provide replacement parts. The buyer may be asked to cover the shipping cost for replacement accessories.
Ink, cleaning liquid, and protection liquid are not covered by warranty. These consumables have a shelf life of one year, and we recommend using them within one year.
Technical Support
Inkit provides technical support for printer operation, maintenance, software, and troubleshooting. Customers may be asked to join a WhatsApp support group to receive assistance from our technical team.
- Our support include:
- Online troubleshooting
- Operation guidance
- Maintenance instructions
- Software setup support
- Parts replacement guidance
- Video or remote technical support when necessary
Warranty Conditions
To apply for warranty service, customers should provide the required information in the WhatsApp support group, including:
- Order number or purchase proof
- Printer model and serial number
- For cloud printing printers, customers are required to provide the QR code image.
- Photos or videos showing the issue
- A clear photo of the mainboard
- A clear description of the problem
- Printing test results if required by our technical team
Inkit engineers will review the information and confirm whether the issue is covered by warranty.
Protecting Your Warranty
To maintain warranty eligibility, customers should:
• Follow the installation and operating instructions
• Complete regular cleaning and preventive maintenance
• Use approved inks, consumables, accessories, and replacement parts
• Maintain suitable temperature, humidity, ventilation, and electrical conditions. The printer should generally be kept indoors at a temperature of 10–30°C (50–86°F) and away from direct sunlight whenever possible.
• Keep maintenance and service records
• Contact Inkit before performing major repairs or modifications
• Report equipment problems promptly to prevent additional damage
Shipping Cost Policy
For parts confirmed to be covered by warranty, Inkit will provide replacement parts according to the warranty terms.
For accessory replacements covered under warranty, the shipping cost may need to be covered by the buyer.
For issues related to user operation, third-party inks, or damage outside the warranty coverage, customers may be asked to cover the cost of replacement parts and shipping.
Disclaimer
The following situations are not covered by warranty:
- Damage caused by using inks from other brands
- Damage caused by improper operation
- Damage caused by unauthorized modification or repair
- Damage caused by collision, dropping, water damage
- Printhead clogging caused by poor maintenance, long-term non-use, or incorrect ink handling
- Normal wear of consumable parts during daily use
Frequently Asked Questions
Do you have training and maintenance videos?
Yes,please kindly check the after sale service group,our technician wil share the link of the video.
Where can I buy the consumables for later use?
You can buy from our factory and also can buy locally,both are okay.and for the inks,please make sure they are support epson brand.
What happens after the warranty expires?
Inkit can continue providing technical assistance, replacement parts, repair guidance, and paid after-sales support after the standard warranty period has ended.
Can I repair the machine myself?
Customers should contact Inkit technical support before disassembling, modifying, or replacing major components. Unauthorized repair may affect warranty eligibility.
How can I return the machine if it doesn’t work well?
Our machines have been tested before leaving the factory, so they can all work properly. If the machine does not work due to transportation, we will claim compensation from the logistics company. If it is due to problems with the machine itself that you cannot work properly, our company will be responsible, please rest assured. We are a responsible company.
Need Help?
If you need warranty support, please contact the Inkit service team with your order information, printer model, and photos or videos of the issue. Our team will review your case and provide the next solution as soon as possible.
